At Tribist.in, we value our customers and are committed to providing you with high-quality bamboo products, seeds, and handmade items. We understand that there may be situations where you need to return a product or seek a refund. Please review our Return & Refund Policy to understand how we handle such cases:

Returns Eligibility:

  • Products purchased from Tribist.in may be eligible for return if they meet the following criteria:
  • The product is in its original condition with all packaging and tags intact.
    • The return request is initiated within 30 days from the date of delivery.

Process for Returns:

  • To initiate a return, please contact our customer support team at support@tribist.in within the specified timeframe.
    • Provide your order number and a detailed reason for the return.
    • Our customer support team will guide you through the return process, including providing a return address.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.
    • We recommend using a trackable shipping method to ensure the safe return of the product.

Refunds:

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe.

Refund Processing Time:

  • Refunds may take several business days to process, depending on your payment provider’s policies.

Exchanges:

  • We offer exchanges for defective or damaged products. If you need to exchange a product, please contact our customer support team for assistance.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with clear photos of the damaged product and packaging. We will arrange for a replacement or refund as applicable.

Non-Returnable Items:

  • Some products, such as perishable goods (seeds) and personalized items, may not be eligible for return unless they are damaged or defective.

Cancellation Policy:

  • Orders may be canceled within 24 hours of purchase by contacting our customer support team. We cannot guarantee cancellations beyond this timeframe.

Customer Support:

  • If you have any questions or concerns regarding our Return and refund Policy, please reach out to our customer support team at Support@tribist.in

Please note that this policy is subject to change, and any updates will be reflected on our website. We encourage you to review our policy periodically for any changes. Your satisfaction is our priority, and we aim to provide a seamless shopping experience at Tribist.in.